Private Sewer job still not complete. Possibly next week?

Another week has passed and Ron Janis and the Private Sewer and Water Corp have made no progress towards completing the job that I paid for back in February.

Since he won't respond to text or phone I asked on his Facebook page if he had a plan or if he was just going to wait until winter and then claim that it was too cold to finish his work.

Ron actually responded this time.  He called and unfortunately I was in the car on the way home so I didn't hear it.   He also didn't leave a voice mail which is typical.  He did text me though.

Ron: Definitely this upcoming week.
Ron: The week of November 3rd.  

Notice how he didn't try to set up a date and time. Just a vague sometime next week.   What that means is that he currently doesn't think he has a full week of work next week, so when he runs out of stuff to do he's going to try to fit us in.  The problem with that is that our week is going to be pretty busy and if he doesn't tell us when he is coming ahead of time, chances are we are not going to be available.  Ron is not considerate enough to think of that, but I've come to expect as much.

I would give 100 to 1 odds on them showing up next week.  50 to 1 on him even attempting to make contact with me without prompting from me.

Ron Janis refuses to finish job, no problems starting new ones.

It never ceases to amaze me how much effort Ron puts into not finishing the job that he has already been paid for.   He told me he would be out to finish last Thursday.  Then we he didn't show and I called him on it, he pretended that he meant the following Thursday, but could do it Monday instead.  Of course instead of showing up up at my house first thing Monday morning, like he said he would, he started a new job in Glen Elyn.   And then today, instead of finishing the job he started yet another new job.





The lack of professionalism is just astounding.

Private Sewer and Water BBB Complaint Comparison Chart

I happened to browse the BBB page for the Private Sewer and Water Corp this afternoon.  I noticed someone else filed a complaint against him and Ron chose not to respond.  I guess I can take solace in the fact that I'm not the only one he's screwing over.


I also found this chart.

Notice that there are 266 total contractors listed.  Of those 7 have had 1-4 complaints over the last three years.  That understandable.  Sometimes things go wrong, or people have disagreements or whatever.  Even worst case scenario that is only one complaint every 9 months for seven of those companies.  The one company that is in the 5-25 complaint range:  You guessed it Private Sewer and Water Corp, lead by Mr Professional himself Ron Janis.    He has had 7 complaints in the last three years.  Six of them are from this calendar year.  Ron must really be putting his scams into overdrive.

Still no Follow up from Private Sewer

Ron never followed up on his "We're coming" text.  Typical.  Why would he bother making an effort to complete work if he has already been paid for it? 

More Non Committment from Private Sewer

I posted on the Private Sewer Facebook page again this morning

Its funny Ron, our project was real important to you right up until the part where we paid you.  Since then you have shown almost zero interest in completing it.  Does that sound more like an honest business man, or a con artist?  It has been 263 days since I paid you in full for a job.  You've told me that it is only a half a day worth of work left.  I don't understand why you can't block off some time to finish it.  Or just give me my money back.  I'm sick of your excuses.  Finish the job.

Ron texted back a heart a few minutes later. followed by "We'll be There".


I ask when, pointing out that he said he would be there yesterday.  And the week before that.  And the week before that.  No response of course.  My guess is that he is hoping to finish up early on some day and then fit us in after that.  Problem is everything takes longer than he thinks so that will never happen. 




I think I'm going to start a Facebook group similar to this blog.

 

Private Sewer & Water Still Avoiding Completion of the Job

Ron tried to call me around 1:15.  Unfortunately I was unavailable and he didn't leave a voice mail.  I called him a few minutes later and got his answering machine.  I left a message but have not heard back.


Meanwhile Ron posted on the Private Sewer and Water Facebook page that he was installing a new sewer and water line in Glen Ellyn. I noted that it was too bad he had to blow off a scheduled appointment in order to do that work.

More BS from Ron Janis

That last FB post got Ron's attention.


He texts the following:


Ron:  Stop being a stalker!!! Lol, seriously though, they're in Glendale Heights.  Should be done by 1 or 1:30.  See you then.
Me:  No.  You said first thing this morning.  I'm sick of your bs.  You have until noon.  The only way to get you to respond is to post on FB, so I'm going to continue doing that until you finish the job.




By now this is pretty typical.  Ron is terrible at time estimation.  Or possibly just a liar.  Or maybe a combination of the two.  What is going to happen is they actually finish up around 3.  Which means the earliest they could get to my place is 4, which is way too late to start anything.  He'll have some BS excuse to delay until the end of the day when he will think that since his day is over he is no longer obligated to meet any of the day's commitments.

Monday Morning No Show by Private Sewer & Water

If you go back to last Thursday, you'll remember that Ron Janis said he would show up first thing in the morning today.  As of 10:00 AM we haven't heard from him.  I texted him stating that he was late and that we have other things to do today besides wait for him.  No response.


At 10:30 I posted on the Private Sewer and Water Facebook page.

Hey Ron.  You said you would be at my house first thing this morning, no games.  We haven't heard from or seen you yet.  We have other things to do today besides wait around and hope you actually show up.  What is your ETA?

At 11:00 he had deleted the comment, but still not showed up.  I post the following:

 So  you saw the message and deleted it, but didn't respond.  Does that mean you aren't coming after all?  I'd be shocked if this wasn't at least the 20th time this has happened.  The complaint to the City of Berwyn goes in the mail at Noon if you haven't shown up by then.

 

Ron Tries to Explain His Absense

It's the end of the day and I still haven't heard from Ron.  I posted the following to the Private Sewer and Water FaceBook page:

Hey Ron, do you get mail at the address posted here?  You never responded to my BBB complaint, or my Angie's List complaint so I want to make sure when I submit my complaints to the City of Berwyn and the IL Atty General that they are able to reach you.

He responds via text:

Ron:  You're a madman!  I told you Thursday!
Me:  What day is today?
Me:  Oh.  Imagine that, today is Thursday.
Ron:  I meant next Thursday, but as luck would have it, we have time on THIS coming Monday.
Me:  Fine We'll play this game again on Monday 10/27.  What Time?
Ron:  First thing.  no games.

In what world do you tell someone on a Tuesday that you will do something for them on Thursday and mean the Thursday in 9 days and not the upcoming Thursday in 2 days?

He's obviously trying to cover his ass.  Anyone want to bet on whether or not he shows up on Monday? 

Private Sewer No Shows Again

On Tuesday Ron said that he would be at my house today at 9:00am to complete the project that I paid for 9 months ago.  It is now almost noon and we haven't heard from him.  I texted him and posted on his Facebook page, but he has not responded.  Just when I think he can't be any less professional he pulls the same stunt.  I'm planning on submitting an official complaint to the Berwyn and the Illinois attorney general this afternoon.

Private Sewer and Water still not ready.

I texted Ron on the way to work that I was ready today.

He didn't respond.

Around noon I posted the same on his Facebook page.

I see that he deleted my comment, but has not  responded.

This afternoon I posted the following.

I see that you've deleted my comment, but failed to respond.  So now that we've debunked that "Whenever I'm ready" garbage can you admit that you have no intention of finishing the job and just give me my money back?

He texts back:  How about Thursday?
I say ok, what time.  No Response.

On the way home from work I text again:  What time on Thurs?
He responds:  9.

I'm ready. Private Sewer and Water is not.

So yesterday Ron indicated that he would finish the job whenever I'm ready.  I told him I was ready today and he hadn't responded.

At the end of the day I posted on his Facebook page.

Hi Ron. I was ready today, what happened?  Can you explain to me how you aren't taking advantage of us when we've already paid you and in 9 months you can't manage to send a crew to our place to complete the job, but you have no problem sending them to start new ones?

No response from him of course.

Halloween Party - Missed Opportunities

We had our annual pumpkin carving party yesterday.  When I realized how many Berwyn residents were in attendance I thought it would be a good opportunity to remind Ron about what he is giving up by refusing to finish a job that he has paid for.


I posted on the Private Sewer and Water Facebook wall that we had the party and since people kept asking why I had an extension chord running across my basement and into the crawlspace that I had to explain what a crappy job he did.  It was too bad because instead of complaining about him I could have referred a whole bunch of new business to him.  Most Berwyn residents have had flooding issues in the last few years and could probably use his services.  Even though it may seem like he is benefiting by taking advantage of us there are opportunity costs for his poor behavior.

Ron texted back almost that it wasn't about taking advantage of us it was about getting guys over there.  Whenever you are ready.

I texted back that I've been ready for months.  I'm ready tomorrow.  I'm ready the day after that.He needs to make it a priority.

No response from him.

And that is a bunch of crap.  Of course he is taking advantage of us.  He controls where his guys go.  There is no magical wall around Berwyn that is preventing his guys from coming out here.  If he had any desire to get guys out here they would have been here.  But he doesn't.  He's already been paid for this job so he doesn't think there is anything to gain by completing it.  Unfortunately I can't unpay him so he thinks there is no risk in not doing the job.

Ron Janis is a liar.  Plain and simple.

Still no word from Private Sewer and Water

Still no contact from Ron.  I posted the following to his Facebook page which he ignored.

And another day goes by with no progress being made. I don't understand why you keep dragging this out. If you don't want to do the work you were paid for why don't you just give me my money back so we can go our separate ways?

No response.

No contact from Private Sewer and Water

I posted on Facebook this morning to remind Ron that it has been 251 days since I paid him to do a job that he has not yet finished.

No response.

This afternoon I posted again telling Ron that if he didn't want to do the job the just give me my money back so I can hire some one who does want to do the work.

No response.

250 Days since I paid and Private Sewer has still not completed the job.

The title of this post is accurate.   250 days ago Ron Janis convinced my wife that we should pay him despite the fact that the Private Sewer and Water Corp had not yet finished the job.  Its also been about that long since we've seen them at all.

Ron said he would touch base with me this morning.  As is typical I haven't heard anything by 10am, so I texted him to remind him.

No response.

This afternoon I posted on posted on Facebook that he was supposed to get in touch with me this morning.

No Response.

More run around from Private Sewer

I texted Ron again this morning on the way to work reminding him that with the expected rain all week it would be good time to work indoors on the electrical that I payed for months ago.  He didn't respond.

So this afternoon I posted on facebook that it was 249 days since I paid him.   He needs to finish the job or give me my money back.

On the way home he texted me

Ron: You need to answer when I call Facebook stalker! Lol just Kidding!:-)
Ron:  I'll touch base in the morning.  We have a lot of rain on deck for the week.
Me;  When did you call and why didn't you leave a VM?

So first off he hasn't called me in months, so I don't know what that is about.  Secondly, if anyone needs to respond to anything its him.  he hasn't responded to a text or call in I don't know when.   The only thing Ron responds to are Facebook posts.  Finally, I know we have lots of rain this week. I've said so in my texts.  I have no idea what that has to do with anything and whether or not that makes it more or less likely that he is going to finish his job. I guess it can't be less likely since we're already at 0% chance of him finishing.

Rain All Week. Time to work inside

Still haven't heard from Ron or Private Sewer.  It is supposed to rain all week.  Since Ron has used rain as an excuse to not work on our catch basin all summer, and since he often posts about doing work indoors during the rain, I figured I would give him the opportunity to finish the electrical work that I paid for back in February.

I texted him that with the rain all week its the perfect time to complete the electrical work that he owes me.   No response from him.

A Week Goes By and Still no Progress from Private Sewer

Its been a week since I last heard from Ron.  He hasn't said anything about the Angie's List complaint.  I called him out on his Facebook page again before leaving work.   He texted me back "Are you ready?"  I have no idea what that means.  At this point I'm pretty sure he's just trolling me.

Review on Angie's List for Private Sewer and Water

No word from Ron again today, so I submitted my review on Angie's list for Private Sewer and Water today.

• I gave them an N/A on price.  Unfortunately I don't have anything to compare them against and I'm trying to be fair. 
• They got a C for quality.  I don't really have a complaint with the workers so I don't want to knock the quality of their work.  I'm torn on this one.  I guess they did well on what they finished, but they also didn't complete a large portion of the project which is pretty poor quality if you ask me.
• The got an F for responsiveness.  If I could have gone lower I would have. 
• Punctuality also earned them an F.  Not showing up at all for scheduled appointments is about as bad as you can get for punctuality.
• Professionalism.  This speaks for itself.  Missing multiple appointments without notifying the customer, not responding to calls, not completing work in a timely manner, the list goes on and on.

So overall they get and F and I submitted them to the complaint resolution process.  We'll see how this one goes.

No Follow Through from Ron, or the Private Sewer and Water Corp

I still haven't heard from Ron.   I'm starting to wonder if he even receives my texts.   I text him anyway asking if he intends on coming out today or not.


Ron texts back that he is waiting for the stars to align.


At least that confirms that he does get my texts, and just ignores them.  What an unprofessional douche bag.


So calling isn't an option because he never answers, his voicemail is often full and he responds to messages.  Texting doesn't seem to be much of an option either since he just ignores those.  Looks like posting to Facebook is the way of the future.  At least there I can tell that he sees the messages since he deletes them right away.  He also tends to respond pretty quickly.

Ron Hints that He Might Be Considering Finishing the Job

Ron Texted me at 7:30 this morning.  He says he is on his way back from a wake in Ohio and wants to know what days are good for me this week.  Its already Wednesday.  I tell him today between 11 and 5, anytime tomorrow and Friday afternoon.   He never responded.


I was supposed to start filling out more online reviews about the Private Sewer and Water Corp today based on my threat earlier, but I opted to give him the benefit of the doubt since he was (or claims to have been) at a wake.  I'll give him until the end of the week.  Plus I don't really have time to deal with filling out reviews until the weekend anyway.


After work I still hadn't heard anything from him.  I texted him again and said that he needs to pick a time and let us know.  We aren't going to just sit around all day hoping the stars will align perfectly for him to actually show up.  No response.